Terms & Conditions

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such situation occur CRATEive London cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to trade not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns
CRATEive London’s returns policy has been set up to make the process as easy for you as possible. You must contact us if you wish to return any goods purchased on our website in order to obtain a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. You will be required to cover the cost of return transport/postage.

We strongly advise you to check the package upon delivery for any damage before opening. Please open the package as soon as it arrives and carefully check the supplied product(s). If you notice any damage please take photographs of damaged areas and inform us as soon as possible.

Due to the fact that all of our products are handmade and completely unique we cannot guarantee an exchange ‘like for like’. We could however, offer a similar product from an appropriate product range if required. If when you receive your product(s), you are not completely satisfied you may return the item to us, within seven days at your expense. Returns will take approximately 7 working days to be processed once the goods have arrived. Items must be unused with original tags and in original packaging.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery.

CRATEive London and its associated makers will not be held responsible for items lost or damaged in transit.

All shipping back to CRATEive London is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

For reasons of transport logistics and storage, refunds/exchanges are not available for large and heavy items such as furniture (this does not apply to faulty goods – faulty products will be either repaired or refunded)

Discounted or our ‘end of line’ products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact CRATEive London immediately, this will be given special priority and we will make every effort to resolve the issue. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service
We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to dispatch all parcels within 10 working days. We will attempt to email you if we become aware of an unexpected delay.

Small parcels: are sent out via royal mail 1st class postal service, if your order is over £15.00 it will be sent out via royal mail recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Medium parcels: We aim to dispatch these parcels within 5 working days from receiving your order. Delivery time will depend on the delivery address but shouldn't take longer than 5 working days. Our partner delivery companies unfortunately are not always able to offer a precise delivery time slot. If you're not at home when they try to deliver, they'll leave you a card with the option to reschedule delivery to a later date. Medium parcels are delivered to your door only.

Heavy and large items: such as furniture require a special delivery service and estimated delivery charge and time will be displayed in a product description. Our delivery partner should contact you as soon as the item is being scheduled for delivery to you. This normally happens 2 to 3 days after we've dispatched it (dispatch time is up to 10 days). They'll propose a delivery date and time frame, usually a few days later you'll have the option to reschedule this if it's not convenient. All large items will be delivered to the floor and room of your choice, and our delivery partner will remove the packaging on request. Please remember that it's your responsibility to check that the items will fit through doors and staircases in their packaging before you place your order.

Before you buy: On the product page for each item, you'll see a delivery estimate this is so you can get an idea of how long it will take to arrive and plan ahead a little.
After you buy: Once you've placed an order, we will send you a confirmation email telling you how long we expect delivery to take.

Export restrictions
At present CRATEive London only sends goods within the UK. If however you have a special request please contact us with your requirements.

Privacy Notice
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. CRATEive London uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

Please see our ‘Privacy Policy’ for more details.

Conditions Of Use
CRATEive London and its affiliates provide their services to you subject to the following conditions. If you visit our shop at CRATEive London you accept these conditions. Please read them carefully, CRATEive London controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by CRATEive London and are protected by international copyright laws.

License and Site Access
CRATEive London grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of CRATEive London.

Product Descriptions
CRATEive London and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on CRATEive London that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.

Please review our other policies posted on this site. These policies also govern your visit to CRATEive London.